Key Responsibilities: • Greet passengers at the arrival/departure gate, terminal entrance, or curbside as per the service request. • Assist guests with check-in, immigration, security clearance, and baggage collection. • Escort guests through airport formalities ensuring minimum waiting time and maximum comfort. • Coordinate with airport staff, airline personnel, and ground handling agents for VIP or special service requirements. • Manage lounge access and hospitality services where applicable. • Assist with baggage handling, lost & found queries, and porter services. • Ensure all service requests (VIPs, seniors, unaccompanied minors, etc.) are executed as per protocol. • Maintain accurate records of services provided and prepare reports as required. • Handle customer inquiries, feedback, and complaints in a professional manner. • Uphold the company’s brand image and customer service standards at all times. Requirements Key Requirements: • Education: Minimum 12th Pass; Graduation preferred. • Experience: 0–2 years in customer service, hospitality, or aviation industry (Freshers welcome). • Language Skills: Fluent in English and Hindi; knowledge of additional languages is a plus. • Personality: Polite, confident, well-groomed, and professional appearance. • Other Skills: • Strong interpersonal and communication skills. • Customer-centric with a problem-solving attitude. • Ability to work under pressure and in a fast-paced environment. • Willingness to work in shifts, including weekends and holidays.