Role Overview We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement. Key Responsibilities Delivery & Operations • Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage) • Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality • Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging • Lead Incident, Problem, and Change Management aligned to ITIL best practices Stakeholder Management • Act as the primary client contact, including C-level and VP-level stakeholders • Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs) • Manage escalations with composure; build long-term trusted advisor relationships Team Leadership • Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers • Challenge proposed solutions for correctness and Oracle best-practice alignment — no band-aid fixes • Drive knowledge transfer, cross-training, and documentation discipline Reporting & Improvement • Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity • Lead root-cause analysis on recurring issues and drive permanent resolutions • Continuously benchmark and improve service delivery standards Required Qualifications • 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher) • Proven AMS delivery track record with mid-to-large US enterprise clients • Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM) • Oracle EBS R12 exposure is a significant advantage • Direct experience managing C-level and VP-level client relationships • Proficiency with ServiceNow, JIRA, and MS Project or equivalent • Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management • Excellent executive communication and presentation skills • Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred Preferred Qualifications • PMP or PRINCE2 certification • ITIL v4 Foundation or above • Oracle Cloud certifications (Financials or SCM) • Prior experience in a consulting or Oracle partner environment What You'll Get • High-impact role within a growing, specialized Oracle practice • Direct visibility to practice leadership and strategic accounts • Competitive US market compensation • Hybrid work flexibility with access to key Bay Area client sites Full time, 40 hours/week. Offered Salary: $150,000.00 per year