Position: Oracle Cloud GL (General Ledger) — Application Support Consultant Location: Hyderabad - Remote Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time) Engagement Type: Full Time About the Role: We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment. Key Responsibilities: • Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs • Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues • Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation • Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close • Handle intercompany transactions, elimination entries, and cross-ledger balancing issues • Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes • Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues • Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes • Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL • Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes • Maintain and update support documentation, SOPs, and knowledge base articles • Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need • Provide end-user support, training, and query resolution related to GL processes • Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends • Participate in on-call/rotational support and be available during period-close windows (including weekends, if required) Required Skills: • 6–8 years of experience in Oracle applications, with at least 4–5 years dedicated to Oracle Cloud GL support/operations • Strong hands-on experience in a production support environment • Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets • Practical experience with allocations, revaluation, translation, and consolidation processes • Experience handling period-close cycle issues and providing close-window support • Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses • Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues • Familiarity with FBDI templates and resolving failed import/interface issues • Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS) • Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations • Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy) • Strong analytical and troubleshooting skills with the ability to prioritize under pressure Preferred/Good to Have: • Oracle Cloud Financials (GL) certification • Prior experience in AMS/support engagements (as opposed to only implementation projects) • Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3) • Basic understanding of SQL for data validation/debugging (not mandatory)