Position: Salesforce Data Cloud and Agentforce Developer Location: Chennai - Onsite/Hybrid/Remote Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time) Engagement Type: Full Time Responsibilities include but are not limited to: • Develop enterprise-grade solutions on the Salesforce platform. • Build advanced solutions using: • Apex (Batch, Queueable, Future, Schedulable) • Lightning Web Components (LWC) • Visualforce (where applicable) • Design complex data models, role hierarchies, sharing rules, and security architecture. • Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+). • Design and implement AI-driven solutions using: • Salesforce Einstein (Prediction Builder, Discovery, Next Best Action) • Einstein GPT • Salesforce Data Cloud • Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs. • Build prompt-driven workflows using generative AI within Salesforce Flows. • Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations. • Implement real-time AI inference via Platform Events and asynchronous processing. • Work with structured and unstructured datasets for AI model training and insights. • Apply Responsible AI principles, data governance, and compliance standards. • Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs. • Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me. • Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality. • Build prompt-driven workflows using generative AI within Salesforce Flows. • Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations. • Implement real-time AI inference via Platform Events and asynchronous processing. • Work with structured and unstructured datasets for AI model training and insights. • Apply Responsible AI principles, data governance, and compliance standards. • Write high-coverage, bulkified unit tests and enforce code quality standards. • Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.  • Work with CI/CD pipelines using Azure DevOps, Copado. • Conduct code reviews and enforce secure coding best practices. • Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation.  We're Excited if this is You! • Experience and Qualifications of the Role: • 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills. • Apex classes, Controllers and Triggers • Lightning Web Components (LWC) • Visualforce • SOQL & SOSL • Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes. • Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events. • Integration: Experience with API-based integrations, middleware, or custom connectors.  • Experience Working with Salesforce data model, security model, and sharing rules. • Experience building custom dashboards and reports. • 3+ years’ Designing and implementing AI-driven solutions using: • Salesforce Einstein (Prediction Builder, Discovery, Next Best Action) • Einstein GPT • Salesforce Data Cloud • Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.  • Experience with Dispatch.me, invoicing, or field services is a plus. Education: • Bachelor’s degree in computer science, information technology, or equivalent experience. Certificates, Licenses, Registrations: • Salesforce Platform Developer II • AI Specialist certification • Data Cloud Consultant • Salesforce Certified Platform App Builder (nice to have) • Salesforce Admin certification