Role Overview We are hiring an Account Manager (SMB) to manage and grow a portfolio of 200+ existing SMB customers at MyOperator. This is a revenue-owning individual role, responsible for renewals, upsells and cross-sells, while keeping churn low and customer satisfaction high. About MyOperator MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space. MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact. Key Responsibilities • Own a portfolio of 200+ SMB accounts with complete revenue responsibility • Drive monthly and quarterly renewals and keep retention high • Identify and close upsell and cross-sell opportunities (WhatsApp, IVR, AI solutions) • Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio) • Identify churn risks from usage and ticket data and act before renewal • Keep Zoho CRM records complete and forecasts accurate • Coordinate with support and product teams for issue resolution and account growth Target Customers • SMB clients across Real Estate, Education, Healthcare, E-commerce and Services • Primarily India-based customers Must-Have Requirements • 2–4 years in Account Management, Customer Success or B2B Sales • Carried a monthly or quarterly revenue, renewal or upsell target on existing customers for at least 12 months • Managed a book of 100+ named business accounts • Sold, renewed or managed a B2B subscription or SaaS product Good to Have • CPaaS or communication platforms (WhatsApp API, IVR, cloud telephony) • Owned the full customer lifecycle, from onboarding to renewal • Hands-on Zoho CRM, HubSpot or Salesforce forecasting Strictly Not a Fit • Pure B2C, retail or showroom sales backgrounds • Customer support profiles with no revenue ownership • New-client sales (hunting) only, with no existing book of accounts