Role Overview MyOperator is transitioning from a Cloud Telephony leader to India's leading Business AI Operator — and this role will be central to driving that growth through outbound sales. As Senior Manager – Outbound Sales | AI Products, you will own the team's performance against new Annual Recurring Revenue (ARR) targets by building a predictable outbound sales engine for MyOperator's AI-driven communication suite. You will lead and coach Sales Executives and Team Leaders, drive prospecting strategies across relevant customer segments, and establish a repeatable process for converting targeted prospects into paying customers. From identifying the right Ideal Customer Profile (ICP) and improving outreach effectiveness to strengthening discovery, demos, negotiation, and closures, you will own the outbound sales motion end to end. We are looking for a hands-on sales leader who has managed B2B SaaS teams, built outbound pipelines, consistently delivered team targets, and knows how to turn a sales strategy into measurable revenue growth. About MyOperator MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact. Key Responsibility Areas • Own Outbound Revenue Targets: Translate quarterly new ARR targets into monthly plans, individual quotas, pipeline coverage requirements, and measurable outbound activity goals. Drive weekly accountability for pipeline creation, conversions, and closures. • Build a Predictable Outbound Sales Engine: Develop and execute outbound strategies through cold calling, targeted email outreach, LinkedIn prospecting, and other relevant channels to consistently generate qualified sales opportunities. • Define Target Segments and ICP: Identify high-potential industries, customer segments, buyer personas, and decision-makers for MyOperator's AI products. Build focused prospecting strategies around business needs, use cases, and revenue potential. • Lead, Coach, and Develop the Team: Manage Sales Executives and Team Leaders through structured 1:1s, call reviews, pipeline reviews, and deal coaching. Improve prospecting effectiveness, discovery quality, objection handling, conversion rates, and quota attainment. • Drive the AI Product Sales Narrative: Help the team articulate the business value and ROI of MyOperator's AI suite. Refine outreach messaging, pitch scripts, discovery questions, product demonstrations, and objection-handling frameworks to improve engagement and conversions. • Manage Pipeline and Forecasting: Maintain disciplined sales execution through Zoho One or an equivalent CRM. Track prospecting activity, connect rates, meetings booked, qualified opportunities, stage-wise conversions, pipeline coverage, and forecast accuracy. Deliver reliable weekly reports and monthly forecasts to leadership. • Improve Outbound Funnel Conversion: Analyse the sales funnel from prospect identification to closure. Identify bottlenecks in outreach, connect rates, meeting conversions, qualification, demos, proposals, and deal closures; implement corrective actions to improve productivity and revenue outcomes. • Drive New Customer Acquisition and ACV Growth: Own the conversion of outbound-generated opportunities into new customers. Improve deal quality, pricing discipline, negotiation effectiveness, and average contract value while maintaining a healthy pipeline. • Collaborate with Marketing and Product: Share insights on prospect responses, customer pain points, objections, closed-lost reasons, and ICP fit. Work with marketing to improve campaign targeting and messaging, and with product teams to communicate recurring customer needs. • Hire and Ramp the Sales Team: Own hiring for Sales Executive and Team Leader positions. Build structured onboarding, prospecting playbooks, call frameworks, and ramp plans to reduce time-to-first-meeting and time-to-first-deal. Requirements — Must Have • 6–8 years of experience in B2B SaaS sales, with at least 2 years of direct team management experience leading Sales Executives or Team Leaders. • Demonstrated experience building and managing an outbound sales function, including cold calling, email outreach, LinkedIn prospecting, or other proactive customer acquisition channels. • Experience managing a sales portfolio of $1M–$3M ARR, with the starting and ending ARR, individual contribution, and team performance verifiable during screening. • Proven track record of owning team-level revenue targets, sales OKRs, pipeline generation, and quota attainment — beyond individual sales performance. • Experience selling technical SaaS products such as CRM platforms, CPaaS, communication software, workflow automation, or AI/ML solutions to SMB or mid-market customers. • Strong understanding of outbound sales metrics, including activity-to-meeting conversion, meeting-to-opportunity conversion, win rate, sales cycle, pipeline coverage, and new ARR. • Hands-on experience with Zoho, Salesforce, or an equivalent CRM for pipeline management, reporting, and forecasting. • At least one verifiable promotion within the last five years demonstrating consistent performance and increasing responsibility. This requirement may be waived for candidates with founder/co-founder experience. Requirements — Good to Have • Experience setting up or scaling an outbound sales function in a startup or growth-stage B2B SaaS company. • Experience creating outbound playbooks, prospecting sequences, call scripts, qualification frameworks, and sales enablement material. • Ability to explain AI chatbots, voice AI, conversational AI, and workflow automation in terms of measurable business outcomes and ROI. • Exposure to account-based prospecting, sales engagement tools, and structured lead prioritisation. • Experience selling to CXOs and decision-makers across BFSI, e-commerce, logistics, and other SMB-heavy sectors. • Experience working closely with marketing teams on outbound campaigns, target account lists, and lead-to-revenue conversion. This Profile Is Not For • Candidates whose experience is limited to inbound lead conversion, handling enquiries, or closing marketing-generated leads without substantial outbound prospecting ownership. • Individual contributors who have managed only their personal sales quotas and have no meaningful team management or team-level target ownership experience. • Candidates from traditional telecom, hardware, or offline commodity sales without B2B SaaS or subscription revenue experience. • Candidates primarily from B2C, real estate, insurance, or government-sector sales without relevant B2B SaaS outbound experience. • Candidates whose responsibilities have been limited to reporting and team administration without hands-on ownership of pipeline generation, sales coaching, and revenue delivery.