We are looking for skilled and customer-focused Field Services Engineers to provide onsite hardware, desktop and peripheral support across client locations. The role involves diagnosing hardware issues, performing break-fix activities, coordinating with vendors/OEMs, reinstalling operating systems and ensuring that service calls are resolved within the agreed timelines. Requirements Key Responsibilities • Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment. • Provide onsite break-fix support and replace defective hardware components. • Perform operating system imaging, installation, reinstallation and basic configuration. • Carry out hardware upgrades, including RAM and SSD installation. • Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals. • Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories. • Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement. • Log, update, track and close hardware service calls through the designated ticketing system. • Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures. • Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment. • Follow defined service-level agreements and ensure timely resolution or escalation of incidents. • Provide regular updates to users, reporting managers and relevant support teams. • Follow client-site procedures, safety requirements and information security policies. • Ensure appropriate handling and safeguarding of company and client assets. • Travel to client locations when required to provide onsite support. Required Skills and Qualifications • Diploma or bachelor’s degree in Computer Science, Information Technology, Electronics or a related discipline. • 1–4 years of experience in desktop support, hardware support or field services. • Strong knowledge of laptop and desktop hardware troubleshooting. • Experience in hardware component replacement and system upgrades. • Working knowledge of Windows installation, OS imaging, drivers and basic software configuration. • Knowledge of printers, scanners, monitors, docking stations and other peripherals. • Familiarity with IT service-ticketing systems and incident-management processes. • Basic understanding of networking concepts such as IP addressing, LAN, Wi-Fi and connectivity troubleshooting. • Ability to coordinate professionally with users, vendors, OEMs and internal teams. • Willingness to travel and work at different client locations, depending on operational requirements. Preferred Qualifications • Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation or OEM hardware certifications. • Experience working in an enterprise environment or providing support at multiple client locations. • Familiarity with asset management, warranty tracking and preventive-maintenance schedules. Benefits • Health insurance coverage for the employee, spouse, children, and dependent parents.​ • Long-term benefit savings plan with employer matching contributions. • Opportunities for professional development and advancement within the organization.