CRM Job Summary: The CRM position in the Kalki One Sales Team department requires a candidate with 2 years of experience in customer relationship management. The role involves managing customer interactions, analyzing data, and implementing strategies to enhance customer satisfaction and retention. Roles and Responsibilities: • Develop and implement CRM strategies to improve customer engagement. • Analyze customer data to identify trends and opportunities for improvement. • Manage customer interactions through various channels, including email, phone, and social media. • Collaborate with sales and marketing teams to align CRM initiatives with business goals. • Monitor and report on key performance indicators related to customer relationships. Qualifications: • Bachelor's degree in Business Administration or related field. • 2 years of experience in CRM or a related field. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Proficiency in CRM software and tools.