Job Title: Kalki Expert – Bridal Wear Department: Sales- Bridal Reports To: Bridal Floor Manager Job Overview: The Kalki Expert for Bridal Wear at Kalki Fashion will be responsible for delivering exceptional customer service and providing expert advice to brides-to-be and their families as they select the perfect bridal ensemble. This role requires a passion for bridal fashion, attention to detail, and the ability to create memorable, personalized shopping experiences that exceed client expectations. Key Responsibilities: • • Customer Consultation and Sales: • • Provide personalized styling advice to brides-to-be, helping them select bridal gowns, accessories, and outfits that suit their vision, body type, and budget. • Guide clients through the store's bridal collections, understanding their preferences, and offering recommendations tailored to their needs. • Assist clients in trying on dresses, ensuring they feel comfortable and confident throughout the process. • Suggest coordinating accessories, such as veils, jewelry, and footwear, to complete bridal looks. • Product Knowledge and Expertise: • • Maintain a deep understanding of bridal wear collections, trends, fabric types, and customization options. • Stay updated on new arrivals, exclusive collections, and special promotions to provide clients with the latest options. • Communicate detailed information about the design, fabric, stitching, and fit of the bridal gowns to ensure clients make informed decisions. • Sales Target Achievement: • • Meet and exceed individual and team sales targets by actively engaging with clients and maximizing sales opportunities. • Upsell and cross-sell products, including accessories and special services (e.g., dress alterations, customization). • Assist with in-store promotions, sales events, and bridal showcases to drive traffic and sales. • Client Relationship Management: • • Build and nurture strong relationships with brides, bridesmaids, and family members, ensuring they have a memorable and positive experience at Kalki Fashion. • Maintain client records with preferences, sizing, and special requests for future appointments or follow-up consultations. • Follow up with clients after their visit to ensure satisfaction and encourage repeat visits or referrals. • Order and Inventory Management: • • Assist in processing orders, ensuring accurate details (e.g., size, style, delivery date) are recorded in the system. • Coordinate with the store’s inventory team to check stock levels and availability of bridal gowns and accessories. • Help manage the order fulfillment process, including liaising with clients regarding fittings, alterations, and delivery schedules. • Customer Service Excellence: • • Ensure a high level of service and client satisfaction, addressing any concerns or issues with professionalism and empathy. • Maintain a clean, organized, and visually appealing bridal area in the store. • Assist with bridal fittings and alterations as required, working with the team to ensure the dresses are ready on time. • Team Collaboration: • • Work closely with other sales executives, stylists, and store management to ensure smooth day-to-day operations. • Participate in team meetings and training sessions to stay up to date on product knowledge, sales techniques, and customer service practices. Skills & Qualifications: • Education: High school diploma or equivalent required; a degree or certification in Fashion, Retail, or a related field is a plus. • Experience: Previous 5+ years of experience in retail sales, particularly in bridal, luxury fashion, or occasion wear, is highly preferred. • Skills: • Excellent communication and interpersonal skills, with the ability to engage with clients and understand their needs. • Strong sales skills, with the ability to meet and exceed sales targets. • A deep understanding of bridal fashion trends, gowns, fabrics, and styles. • Proficiency in retail POS systems, customer databases, and basic office software. • Ability to work in a fast-paced, client-focused environment. • Personal Traits: • Passion for fashion and bridal wear. • A positive, professional, and approachable demeanor. • Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations. • High attention to detail and organizational skills. Working Conditions: • Location: Kalki Fashion Retail Store. • Shift Time: 11 AM to 9 PM. • Working Days: Monday – Sunday (1 rotational week-off between Monday to Thursday). Company website: https://www.kalkifashion.com/in/