Role-Store Manager Experience- 4-7 Years Location- Delhi About the Fairdeal.Market Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably. Role Overview: The Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch. The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction. Key Responsibilities: 1. Warehouse & Inventory Management ● Ensure timely inwarding and putaway of stock as per plan. ● Maintain inventory accuracy through regular cycle counts, audits, and reconciliation. ● Monitor stock health, expiry, damages, and shrinkage; implement preventive controls. ● Coordinate with procurement and vendors for returns, replacements, and rejections. ● Maintain optimal storage layout, safety, and hygiene standards within the warehouse. 2. Order Fulfilment & Picking ● Oversee order-wise picking, QC, packing, and dispatch operations. ● Drive picking accuracy and order fill rate to meet SLAs. ● Ensure daily replenishment and bin accuracy to minimize misses and delays. ● Analyze and improve picking productivity and turnaround time (TAT). 3. Last-Mile Operations ● Ensure timely dispatch and delivery of orders as per route plans. ● Manage delivery partners / drivers, ensuring performance and compliance. ● Monitor cash collections, returns, and complaint closures. ● Reduce delivery complaints, undelivered orders, and reverse logistics losses. 4. People & Process Management ● Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff. ● Conduct daily shift planning, huddles, and performance reviews. ● Ensure adherence to SOPs, safety standards, and labour discipline. ● Drive training, motivation, and productivity improvement initiatives. 5. KPI Ownership & Reporting Own and report performance across: ● Inward SLA adherence ● Inventory accuracy / Shrinkage / Damages ● Order fill rate & Picking accuracy ● Fulfilment & Delivery TAT ● Customer complaints & closure rate ● Cash collection & settlement accuracy ● Team attendance & productivity discipline Qualifications & Skills: ● Graduate (preferred in Supply Chain, Operations, or Commerce). ● 4–7 years of experience in operations, preferably in warehouse, dark store, or FMCG/e-commerce B2B setups. ● Strong understanding of inventory control, fulfilment processes, and last-mile logistics. ● Proficient in Excel, WMS, OMS and comfortable using data to drive decisions. ● Excellent team management, problem-solving, and communication skills. ● Willingness to work in rotational shifts and manage end-to-end daily operations. Performance Metrics (KPIs): ● Inward SLA adherence ● Inventory accuracy >99% ● Shrinkage & damage <0.5% ● Order fulfilment rate >98% ● Picking accuracy >99% ● Dispatch TAT adherence >95% ● Customer complaint closure <24 hrs ● Cash settlement 100% same-day Why Join Us: Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment.