Job overview: We are hiring an Inbound Sales Executive who will handle initial conversations with potential clients, identify their needs, and fix appointments for the sales team. You will play a crucial role in building trust, educating prospects, and preparing the path for sales closures. Who are you? (Personality attributes): • Go-Getter & Problem Solver • Self-Initiator & Proactive • Innovative & Strategic Thinker • Takes Ownership of what you do What will you do? (Roles): Client Interaction & Appointment Setting • Respond to inbound queries via calls, emails, WhatsApp, or website/chat channels. • Reach out to new leads generated from campaigns, expos, digital sources, and offline teams. • Fix appointments for product demos or sales meetings. • Represent Dit’o with warmth, professionalism, and clarity in every conversation. Lead Generation & Prospecting • Identify potential clients across corporates, hotels, cafés, caterers, restaurants, and coworking spaces. • Initiate contact via outbound emails and follow-up calls to explore interest. • Maintain lead data and status updates in the CRM. Needs Analysis & Trust Building • Understand the client's pain points related to coffee/beverage services. • Share the Dit'o advantage: quality, convenience, aesthetics, and operational simplicity. • Give them the confidence that Dit’o can solve their needs—no matter the size of their business. Lead Qualification & Handover • Qualify leads based on parameters like interest, budget, need, and timeline. • Share detailed notes, pain points, and lead context with the field sales team. • Track each interaction diligently and follow up as needed. Reporting & Insights • Maintain daily call logs, lead status updates, and progress in CRM tools. • Share weekly insights on objections, interest trends, and conversion bottlenecks. • Collaborate with marketing to improve FAQs, emailers, and lead messaging. What do we need? (Requirements): • 1–4 years of experience in inbound/inside sales, lead qualification, or telecalling. • Must be fluent in Tamil, English, and Hindi—spoken and written. • Excellent communication skills—articulate, active listener, and empathetic. • Basic knowledge of B2B or HoReCa sales is a plus. • Proficiency in Excel or CRM tools is desirable. • Self-motivated, structured, and consistent in follow-ups.