About the role To engage with existing customers, generate referrals for rooftop solar installations, manage referral leads, and coordinate with the sales team to ensure timely follow-ups and successful conversion of referred prospects into customers. Key Responsibilities • Customer Calling: Contact existing customers to build relationships, understand their experience, and encourage them to refer potential customers for solar installations. • Referral Generation: Identify and generate referral leads through regular customer interactions and follow-ups. • Lead Management: Collect referral details, maintain accurate lead records, and update lead status in CRM or designated tracking systems. • Lead Follow-up: Follow up with referred prospects to understand their requirements, interest, and readiness for solar installation. • Sales Coordination: Coordinate with the sales team to assign referral leads, track follow-ups, and support lead conversion. • Referral Programme Management: Communicate referral benefits, eligibility criteria, and programme details to existing customers. • Customer Relationship Management: Maintain positive relationships with existing customers and ensure a professional customer experience throughout the referral process. • Reporting & Target Achievement: Achieve assigned referral generation targets and prepare regular reports on calls, referrals, lead progress, and conversions. Required Skills • Graduate in any discipline; candidates with sales, marketing, or customer service backgrounds preferred. • 0–2 years of experience in telecalling, customer relationship management, lead generation, or sales. • Good verbal communication and interpersonal skills. • Ability to convince and engage customers professionally over phone calls. • Basic knowledge of MS Excel, Google Sheets, and CRM systems. • Strong follow-up, coordination, and record-maintenance skills. • Target-oriented approach with a willingness to learn about rooftop solar solutions. Key Performance Indicators (KPIs) • Number of existing customers contacted. • Number of referral leads generated. • Number of qualified referral leads. • Referral lead follow-up and contact rate. • Referral lead-to-site-visit and sales conversion rate. • Achievement of monthly referral generation targets.