About Group Bayport: Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers s All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1600+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. For more about Group Bayport, please visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ Designation: Design Solutions Specialist Location: Ahmedabad & Gurugram Work hours: US Shift hours consider International Client base. Rotational Shift (3 months) with possibility of extension subject to business requirements Job Description Key Responsibilities: • Respond to customer after-sales inquiries and issues via phone with a high degree of expertise and professionalism. • Make real-time changes in the processed design as per customer requirements on call. • Fulfil the customer requirements related to design over the call for their orders placed on the site. • Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns. • Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction. • Ensure superior customer experience through outstanding communication and advanced problem-solving skills. • Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support. Job Requirements: • Excellent communication and collaboration skills. • 0-3 Years of experience in Graphic Design. • Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign). • Strong understanding of typography, color theory, and layout design. • Ability to work independently and as part of a team. • Calling experience will be an added benefit. Compensations Benefits: • It is a 5.5 working day in a week with floating week off. • Opportunity to work with International Customers/Clients. • Privileged Leave (21 days) / Social Leave (1) / Restricted Leave (1). • Paid Holidays (As per company policy). • Employee Referral Bonus (As per company policy). • Night shift allowance (As per company policy). • Rotational Shift (3 months) with possibility of extension subject to business requirements. • Over-time (As per company policy). • 24x7 Cafeteria. • Gratuity (As per applicable law) • Professional Development. • Performance Recognition. Note: If you are interested in above position kindly drop your resume on [email protected] or 9974683668 or Priyam Rana | LinkedIn