NOC Engineer / NOC Lead Infrastructure operations · shared across customers Reports to: Manager, NOC (or Director, Service Operations) Location: Remote (US) with assigned shift; rotating coverage Department: Infrastructure & DC Operations / Network Engineering Position summary The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs. Key responsibilities • Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis • Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed • Execute documented runbooks for common platform, network, and hardware issues • Manage the incident lifecycle including initial customer notification and status updates • Coordinate planned maintenance windows and change windows with internal teams and customers • Update status pages and customer-facing communications during incidents • Maintain shift handoff documentation and active-incident logs • Support ticket queue handling including Tier 1 ticket resolution • Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks • Work rotating shifts including nights, weekends, and holidays Required qualifications • 3+ years in a NOC, SOC, or IT operations function • Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent) • Strong Linux and basic networking fundamentals • Excellent written and verbal communication, particularly under pressure • Willingness and ability to work rotating shifts including overnight coverage Preferred qualifications • GPU, HPC, or large-scale cloud infrastructure background • ITIL Foundations certification • Demonstrated on-call and major-incident response experience • Scripting skills (Python, Bash) for runbook automation