Job Title: Marketplace Operations Specialist Team: Operations Location: Onsite - Sawtelle (Between Santa Monica & West LA) Employment Type: Full-time, Salary, Exempt Reports To: Sr. Director, Marketplace Operations About Plug Plug is the marketplace for used electric vehicles. Consumers get an instant cash offer backed by battery-health data, and dealers across the US bid in real time on that inventory. Former Tesla executives founded Plug in 2023. We’ve facilitated over $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners. Why Plug • You’ll own a piece of the biggest infrastructure opportunity in automotive. • You’ll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive. • You’ll be part of an AI-native company. We’re rethinking how work gets done at a fundamental level. • You’ll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces. • You’ll have real ownership, high autonomy, and a direct line to company outcomes. What You’ll Do Run the transaction flow • Talk to customers to resolve issues and keep the sale moving. • Build accurate, auction-ready vehicle listings. • Fix dealer issues from checkout through to close so deals finish without delay. • Issue gate passes, book transport, and manage delivery logistics. • Handle the intake, listing, and delivery of vehicles from our OEM partners. Keep the marketplace covered • Learn the entire lifecycle so you can troubleshoot any step. • Cover for the team when they’re out or when the volume spikes. Improve how the work is done • Find the gaps in the transaction flow, document them, and then fix them with the team. • Build and maintain Metabase dashboards that show how the operation is doing. • Work with Sales, Finance, and Product on projects to reduce inventory turn time and speed up cash conversion. Success at 12 Months • You can run any step of the transaction lifecycle without a handoff, and the team trusts you to cover for them. • Consumers, dealers, and OEM partners get quick, accurate answers from you. • The process changes you shipped are still in use, and Operations reports its figures from the dashboards you built. • You’ve worked on at least one cross-functional project that reduced inventory turn time or cash conversion. What You’ll Bring • Up to 4 years in transaction, delivery, auction, logistics, or marketplace operations. • You’re comfortable on the phone with consumers and dealers, including the difficult calls. • You catch the little things in listings, documents, and handoffs. • You work comfortably in spreadsheets and at least one reporting or BI tool. • You fix the process rather than just running it. Nice to Have • Metabase or SQL. • Time at an EV OEM, dealership, vehicle auction, or online vehicle marketplace. • Workflow automations via Zapier or similar tools. • AI tools for triage, drafting responses, and reporting. • Startup or high-growth tech experience. • Bachelor’s degree or equivalent practical experience. Not sure you should apply? Do it. Research consistently shows that people from underrepresented groups are more likely to talk themselves out of applying if they don’t meet 100% of the listed requirements. You don’t need to check every box. If this role excites you and you bring most of what’s listed under “What You’ll Bring,” we want to hear from you. Compensation and Benefits Annual salary: $75,000 to $85,000 Salary ranges come from independent, third-party benchmarking against national compensation data. Where an offer falls within the range depends on relevant experience, specialized skills, training and qualifications, current business needs, and market conditions. We review ranges periodically and may adjust them as the market changes. Benefits & Perks • Health, Vision, and Dental insurance • 401(k) plan • Equity • Unlimited PTO • Daily lunch and dinner stipend, plus a fully stocked kitchen • Dog-friendly office and on-site EV charging • 30-day remote work from anywhere policy • Ongoing opportunities for growth and development This full-time position is in-person, based in Sawtelle (between Santa Monica and West Los Angeles). We will not provide relocation assistance to successful candidates. We do not offer sponsorship at this time. Acknowledgments Plug is an equal opportunity employer. We don’t discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other characteristic protected by law. Plug will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles Fair Chance Initiative for Hiring and the California Fair Chance Act.