We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role’s responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth. Responsibilities • Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates • Organize workflow and ensure that employees understand their duties or delegated tasks • Monitor employee productivity and provide constructive feedback and coaching • Receive complaints and resolve problems • Maintain timekeeping and personnel records • Pass on information from upper management to employees and vice versa • Prepare and submit performance reports • Decide on reward and promotion based on performance • Hire and train new employees • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Requirements • Proven experience as supervisor or relevant role • Familiarity with company policies and legal guidelines of the field • Ability to learn a variety of job descriptions • Excellent communication and interpersonal skills • Outstanding organizational and leadership skills • Good knowledge of computers and functions