About the team: A group of highly efficient folks that function on empathy, care and attention to detail - the Customer Experience team is unarguably one of the most efficient teams across slice. If we had to summarise their motto in a line, it’d be “We make the customer feel like they’re the king”. Simple, yet true. About the role We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. What You will do • Respond to customer queries in a timely and accurate way, via phone, email, or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales, and Marketing teams What you will need • Experience of minimum 6 -12 months in a Customer Support role • Familiarity with the FinTech industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling difficult clients, tough cases. Life at slice • An extensive medical insurance that looks out for our employees & their dependants • Highly competitive salaries • Flexible working hours • Tailored vacation & leave policies for all important moments • A reward system that celebrates hard work and milestones throughout the year • Learning and upskilling opportunities • Good food, games, and a cool office to make you feel like home About Us Got bills? Time to slice them! 🔪 slice is India's best credit card challenger to pay bills, manage expenses, and unlock rewards 🎉. Our members love us and swear by us. We're reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. We have about 3 million registered members with an average age of 23, making us a market leader in a niche and growing segment. 🏆 Oh, btw, we offer upto 2% cashback on every transaction, and our members have the option to convert monthly bills payable into 3 installments, with no extra charges. Yup, you can count on us 😉 We are backed by leading PE/VCs such as Gunosy Capital, Das Capital, Finup, Blume Ventures India, Simile Venture Partner, EMVC, Tracxn Labs, Better Capital, Sachin Bansal's Navi and angel investors such as Kunal Shah. 🖖