Company Description We are currently seeking Technical Services Analysts to join our team. The position is a Full-Time position within our company. You enjoy job security with us. You will be joining a team of highly dedicated IT professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions. Job Description The fun, techy, things you’ll be working on • Monitoring of Network and Desktop Environments • Maintaining Desktops, Laptops, Tablets, and Smartphones • Assisting on IT Projects as required • Working with End-Users and Vendors to support applications and environments • Deployment and Management of Microsoft desktop Infrastructure • Routine Maintenance with desktops and end-users • Deployment of end-user Infrastructure • Supporting End-Users both remotely and on premise • Routine Network Maintenance in an Active Directory environment • Maintenance of Active Directory Environments including Group Policies • Deployment of Infrastructure improvements with Microsoft Operating Systems Qualifications Some of the qualities we like to see in our team members • Two Years of experience with Windows Desktop Management is preferred • One Year of experience with MAC OS is preferred • Office 365 experience is preferred • Experience with Microsoft Active Directory is preferred • A Degree in Information Technology or Business Management is preferred • Having a worked in a highly motivated, fast-paced, critical support role • An excellent reputation for support to end-users must be demonstrated. • Excellent decision making and critical-thinking skills • An ability to work in a fast-paced and quickly changing environment • Excellent organizational and communication skills are required • Ability to meet deadlines with Projects and Assignments • Ability to learn and support new technologies and train others • Some regional travel maybe required – all expenses paid • Participate in an on-call rotation schedule • Must be an energetic and highly motivated self-starter • Must be self-motivated and have a positive attitude • Must be detail oriented • Must have the ability to multi-task • Must have excellent oral and written communication skills • Must have the ability to communicate effectively with others Additional Information Stuff We Offer • Industry competitive salary based on education, capability, and experience. • Comprehensive Health Insurance • Prescription Coverage • Dental Coverage • Vision Coverage • Short-Term Disability • 401K Retirement Plan • Paid Time Off • Paid Training and Certification Testing What You Should Know About Us An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security. • Steady double digit growth during the recent economic downturn • Above average performance review wage Increases • Teams of seriously awesome people • Seriously awesome work atmosphere Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients. • Be part of professional team in a laid back, relaxed, business atmosphere. • Bring together unique skill sets that drive innovation and promote customer satisfaction. • We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships. • You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996. • You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success