Qualifications KEY SKILL REQUIREMENTS: This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus. • Experience supporting MS Suites is required. • Strong documentation management experience is strongly desired. • Any ITIL related certifications or awareness is a big plus. Experience and Requirements • Experienced BA/PM with previous background in Service Desk transition • Experience with Microsoft suite of products expected • ITIL certifications/awareness – Service Transition scope • ServiceNow experience highly-recommended • Ability to work independently once acclimated • Ability to engage/influence leaders and drive change • Ability to work with Knowledge Management team to coordinate documentation. • Perform other duties as assigned Additional Information All your information will be kept confidential according to EEO guidelines.