Qualifications Looking for local candidates only. For the end point engineering role: • Assist in the management of 5 ticket queues; including VDI incidents, requests, tasks, asset management, desktop engineering, and problem management. • Critical Incident response • Daily Reporting Primary Technologies include • Citrix VDI XenDesktop 7.6, 6.5, 5.0 • AppV • SCCM • SCOM • PVS • Windows Server • Capacity planning • Incident management L3+ EUC, Desktop, VDI, and Citrix • Problem management EUC, Desktop, VDI, and Citrix • Monthly vDisk image updates and remediate over/under allocated desktops • Daily Health Checks and System Maintenance • Printer Deployments/vPad Ordering and Configuration • Physical and Virtual Non-Project Desktop Deployments and Image Builds • Personal VDI Buildouts • Event management • Demand management - Physical Workspace Hardware • System monitoring • Desktop Image Testing and Deployment • Field Services Support • Request fulfillment VDI, EUC, Desktops, Printers, all end users devices • Desktop Engineering • Asset Management • Workstation Image Management • M&A Support, weekly site on boarding, and workspace integrations • Patching/SCCM • AV/Video Conference Support and Deployments • Responsible for the testing and integration of new technologies to ensure operational stability • Documentation/Knowledge management and creation of SOPs for L1/L2 Additional Information All your information will be kept confidential according to EEO guidelines.