Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently. Job Description Job Summary: MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients. Job Responsibilities: • Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. • Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9. • User account setup using local, open directory and active directory. • Migration of user data from system to system. • Imaging of Mac's using Netboot/Netimage or similar product such as Casper. • Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop. • Basic hardware repair including hard drive and memory upgrades. Qualifications • Must have excellent verbal and written communications skills, as you will be working in a customer service environment. • Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements. • Ability to travel to and from clients sites. • Bachelor’s Degree in an IT related field (preferred). • Apple Certifications at OS level (minimally) and hardware level. • Basic computer hardware repair experience. • Daily reporting to clients. • Tracking time and job notes in job ticketing system and time tracking software. Notes: • This candidate will be tested on his/her technical experience and ability with Apple devices and environment support. • If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job. Additional Information All your information will be kept confidential according to EEO guidelines.