Company Description Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions. For nearly 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers. Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation. Job Description • Provide Tier 1 enterprise IT help desk technical support to AFCENT users. • Troubleshoot and implement solutions to resolve incidents and problems on supported systems, network infrastructure, voice, and video, to include enterprise-level routers, switches, servers, firewalls, proxies and caching arrays. • Monitor systems/network performance metrics and trends to identify substandard performance and anomalies. • Escalate complex systems/network performance, bandwidth and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis and resolution. • Perform Local Registration Authority (LRA) duties. • Provide LAN support and WAN Enterprise support. Qualifications 3+ years experience in systems and network support. Must be Security+ certified (or hold an equivalent certification in compliance with DoD 8570 IAT Level II). Must be CCNA or Network+ certified. Must hold the ITIL Foundations certification or be able to obtain the certification within 60 days of hire. Experience providing LAN/WAN support. Experience with firewall administration. Experience supporting DoD projects. Must have strong communication skills and be able to interact professionally within all levels of an organization. Must be able to provide support in a 24/7/365 environment including occasionally covering shifts outside of the assigned shift and/or providing after hours, weekend, or holiday support as needed on a rotational basis. Must be able to travel to CONUS sites to provide TDY support. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. Additional Information All your information will be kept confidential according to EEO guidelines.