Company Description Overview Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company: Job Description Responsibilities • Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform • Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams • Suggest various service and product enhancements Qualifications Requirements for the Role • 2+ years technical support for SaaS-based software • 3+ years working with one of the following: JavaScript, Python, or Java • Experience with: • Troubleshooting through browser tools • Linux text processing tools • Writing SQL queries Nice to Haves: • Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc... • MongoDB, Hadoop, or Atlassian product experience • AWS- working knowledge Additional Information All your information will be kept confidential according to EEO guidelines.