Company Description nFolks Job Description Job Description ocals and prior experience in marketing groups preferred. We are looking for a Senior IT Business Systems Analyst that enjoys the reward of delivering business value quickly while working on a team to execute technical solutions in an incremental nature. As a Senior BA you will work with a team of architects, software engineers, testers and business partners to design, develop and implement a large enterprise IT project. A successful candidate is passionate about ensuring business needs and requirements are understood, valued, prioritized and communicated to project team members and other stakeholders. Key Responsibilities Requirements Management: • Identify and document a desired future state for our enterprise Customer Service Application. • Map “as is” and “to be” business processes and conceptual data; understand gaps and develop transition/mitigation plans. • Facilitate, document, validate and prioritize business requirements and establish baselines with testability and traceability of business value delivered. • Articulate specifications between business and technical teams and answer questions. • Manage changes to requirements baseline and maintain requirements for reuse. • Assess business value and impacts of various solution options. • Provide deployment and post-production support as needed. Systems Knowledge, Design, & Architecture: · Understand business functionality, interfaces, data flow and functional architecture of the supported system. · Ensure solution designs meets business/user requirements. · Able to troubleshoot functional system problems, especially when supporting end-user testing and training. · Can explain solution features and their value and can route support requests to the appropriate team members for assistance. Required Skills & Experience • Bachelor’s degree in computer science, business management or related field, or equivalent training • 5+ years direct work experience on medium to large scale projects or programs • Demonstrated ability in facilitation, identification, validation, documentation and management of business requirements (use cases, data modeling, process modeling, context diagrams, systems diagrams, etc.) • Proficiency in creating business models (strategy, process, conceptual data, etc.) • Ability to conceptualize and recommend solutions to business problems • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals Bonus Points Skills & Experience • Previous experience in marketing retail environment, CRM and Loyalty technology, or a variety of marketing technology preferred. Previous experience with Agile SDLC methodologies preferred. Additional Information Job Description Local candidate preferred or ability to relocate