Company Description One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region. We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals. In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019. Job Description • Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content. • Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required. • Must have a minimum of 5 years of prior training experience. • Manage all aspects of the training environment, including reporting requirements. • Identify improvements to the training curriculum and provide recommendations to CLL and client leadership • Proactively identify knowledge gaps and operational policies • Represent the training organization in meetings and interactions with both Operations and client points of contact. • Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback • Deliver Classroom and Virtual instructor-led sessions to Asset teams. • Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise • Review materials in regards to content and facilitation and evaluations received • Conduct periodic audits/ assessments and report feedback Qualifications • Background in training and/or adult learning • Strong management skills • Experience in managing both individuals and teams • Strong understanding of our business, core values, and goals • Great interpersonal skills in dealing with a diverse population • Open, honest, and empathetic manner when dealing with people • High customer service orientation Additional Information All your information will be kept confidential according to EEO guidelines.