Company Description Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies. Job Description Responsibilities include: • Assist with development of junior business analysts through mentoring. • Define and document system requirements for issues or new processes as prioritized by the business • Develop, track and translate business requirements into written technical and functional specifications and manage changes as required • Serve as liaison for business units and technology teams to ensure technical solutions meet user needs • Provide consistent, frequent communication and support to business and facilitate communication between the business and IT from initial requirements to final implementation • Research, analyze, and summarize requirements to make recommendations on behalf of business units • Research potential technical issues (adhoc query writing) • Review processes and procedures and document and maintain accordingly • Evaluate the effectiveness and efficiency of the agency's processes and, as necessary, make recommendations to improve • Develop use cases and utilize automated test plans to ensure high quality of product • Coordinate with business on user testing and validate that requirements are operating as expected • Drive design and review of use cases, process change requests, and facilitate user acceptance • Coordinate walk-through and sign-offs, verifying with business that use cases and process documents portray specific business needs • Evaluate and provide training as needed REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • 7 or more years’ experience with business analysis in a complex technology environment • Experience and working knowledge of public sector pension, claims, and benefits systems or accounting related systems • Working knowledge and experience in the areas of business process review, business process improvement and re-engineering concepts and practices • Possess Critical thinking, decision-making and problem solving skills • Planning and organizing • Ability to drive results • Excellent Personal Communication skills • Facilitate communication verbally, in writing and through presentations • Adaptability REQUIRED EDUCATION: Bachelor’s degree in Business Administration, Computer Science or related field. Additional Information All your information will be kept confidential according to EEO guidelines.