Company Description Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Duration: 8+ Months Responsibilities · Provide configuration and administrative support of self-hosted (server) JIRA and Confluence. · Create and copy projects. · Design and implement custom workflows, fields, permission schemes, post functions, etc. · Build filters, custom dashboards, and reports. · Coordinate and respond to support requests. · Manage and update software and licenses. · Install, configure, test, and manage plug-ins. · Train new staff on JIRA/Confluence and navigating our projects and spaces. Qualifications · 3+ years of hands-on experience managing JIRA & Confluence. · Experience building, managing and enforcing standards. · Effectively prioritizes work, troubleshoots issues, communicates, and completes tasks on time. · Detail-oriented. · Excellent client-facing skills. Nice-to-haves · ScriptRunner JQL. · Experience working on an agile development team, Scrum preferred. · DevOps experience. Additional Information All your information will be kept confidential according to EEO guidelines.