Job Description Essential Duties/Responsibilities • · Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal. • · Track and escalate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner. • · Provide timely and effective communication to customers regarding problem status and issue resolution. • · Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution. • · Provide weekly and monthly reports of activities as required. Secondary Duties/Responsibilities • · Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance. Training and Qualifications • · Excellent analytical and problem solving skills required. • · Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server. • · Must have the ability to work both independently and collaboratively with staff, customers and external vendors. Additional Information All your information will be kept confidential according to EEO guidelines.