Job Description DAILY DUTIES / RESPONSIBILITIES: This position is responsible for providing technical services and support to ensure operational efficiency, scheduling, and running of mainframe production jobs. Monitoring mainframe systems will be a required duty, as well. This position is also responsible for carrying out incident management processes including monitoring systems/services, ticketing, notification, problem analysis, tracking, and resolution. The job hours can include 24/7, nights, days, weekends, and holidays. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): ENTRY LEVEL MAINFRAME EXPERIENCE, BASIC PC SKILLS, MS OFFICE; SOFT SKILLS REQUIRED: EFFECTIVE COMMUNICATION SKILLS (WRITTEN AND ORAL), CUSTOMER FOCUSED PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): DETAIL ORIENTED, ADAPTABILITY, SELF-MOTIVATION, PROBLEM SOLVING, ANALYTICAL THINKING, TEAM PLAYER, TIME MANAGEMENT, ABILITY TO WORK EFFECTIVELY IN A STRESSFUL ENVIRONMENT REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA AND EXPERIENCE IN DATA COMMUNICATION SYSTEMS, INSTALLATION, OPERATION, REPAIR, OR PROCESSING OF INFORMATION IN A DATA PROCESSING ENVIRONMENT. Additional Information All your information will be kept confidential according to EEO guidelines.