Qualifications - Assist internal and external customers via email or telephone with customer service excellence - General office maintenance such as supply ordering, inventory replenishment, and communication with facilities - Utilize web-based and company proprietary programs for data entry and report procurement - Be in compliance with department policies and procedures - Retrieve and provide various documents upon requests from internal and external customers - Ability to work with confidential and sensitive data - Monitor and maintain customer service request queues based on Service Level Agreements - Sort, file and organize various document types for record retention - Document imaging for various department’s paperwork - Accurately enter data into multiple programs and systems - Detail oriented when performing attribute testing audits - Ability to meet hard deadlines pertaining to legal inquiries, compliance requests, and remedies for credit card disputes - Process mail in payments for gaming monetary instruments Additional Information All your information will be kept confidential according to EEO guidelines.