Job Description ● Service performance and availability monitoring ● Active Directory account creation ● Data backup and ● Desktop software installs ● Emergency notifications and escalations ● Troubleshoots end-user hardware and software related issues ● Provides superior customer service ● Remote Desktop Support. ● Answer Service Desk/Help Desk calls ● Working service tickets ● Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management Strong electro-mechanical aptitude Experience using logic and methods to solve difficult problems with effective solutions Experience finding hidden problems A+ MCP or MCAS or MOS certification Strong at honest analysis, and finding hidden answers to problems. Strong customer service communication skills Preferences: ITIL Additional Information All your information will be kept confidential according to EEO guidelines.