Company Description Infojini, Inc. (Infojini) specializes in expert IT consulting and IT Application Development for customers across the United States. We focus on delivering business focused IT solutions that improve our client’s ROI while managing the enterprise risk. We use industry best practices and superior program controls based on PMI principles to deliver custom IT solutions that are efficient and scalable. Job Description Hi , This is Siya from Infojini Consulting. Hope you are doing well! We are looking for Business Analyst in Raleigh, NC for 12 months contract position. Please send your resume along with rate expectation. Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $1000!!! Please don't miss to refer someone who are looking for projects. Job details mentioned below: ​Title: Business Analyst Location: Raleigh, NC Duration: 12 months contract Client: State of NC (NCDOT) Description: Solution Business Analysis - NCDOT IT Project Management Office is seeking short term staffing resources for an approximate 12 month effort to implement and support the IT Service Management tool, ServiceNow. This project is intended to implement the Service Now tool suite to allow DOT IT organization to automate its business processes for change and problem management. These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules. Responsibilities include: • Fully understanding and documenting business processes and system integration requirements. • Security protocols for system utilization • Knowledgeable of the current architecture of Service Now. • Implementing IT business processes including workflow analysis, workflow diagrams, requirements solicitation, documentation, and quality assurance. Description (including, but not limited to): 1. Managing business analysis work or projects with distinct deliverables to a solution 2. Identifying and documenting business processes, issues, value levers, metrics, and capabilities 3. Collecting, organizing, and analyzing data 4. Completing analysis and documentation of as-is capabilities 5. Conducting interviews to gather business requirements 6. Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking 7. Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc. 8. Supporting change management and communications programs and activities 9. Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks Required Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Desired Skill:- Proven experience in business process analysis, requirements development, implementation, testing and documentation Working knowledge of the application development life cycle Strong analytical and conceptual skills Proven working knowledge of business process improvement and process modeling Demonstrated strong written and verbal communication skills and experience with Microsoft Suite The ability to take complex end-user requirements to automated process workflow Ability to work independently and with a team Implementing business processes in Service Now Qualifications PMO Additional Information All your information will be kept confidential according to EEO guidelines.