Job Description Position : Business Analyst Location : Lansing, MI Duration : 10 Months Skills Required: • Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines. • Knowledge of current Telephony services and Technologies. • Knowledge of Avaya and/or Cisco platforms, call center features and operations. • Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors. • Ability to communicate effectively, both verbally and in writing. • Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues. • Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN). • Ability to develop work and call flows • Excellent customer service skills • Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video • Disseminate information effectively to all teams and customers • Understand a large and complex network environment Skills Preferred :- • Microsoft Project, Microsoft Office, Visio, SharePoint, ChangePoint and/or software tools for tracking projects and recording pertinent information. • Excellent customer service skills • Professional and positive attitude • Avaya and Cisco telephony and IPT • Understanding how networks work in a complex environment • Ability to extrapolate the correct information from customers on projects Additional Information Kindly reach me at 734-357-8988 or just Email me @ sathish dot balla at tekwissen dot com