Company Description Job Description Job Summary • The Asset Management Analyst is responsible for maintaining accurate records of hardware and software in the IT Asset Management system. • Responsible for responding to Remedy request and work order tickets as they involve IT assets working independently under minimal supervision. Key Accountabilities • Resolve customer requests, issues in line with customer agreements with agreed schedule to required quality standards Key Tasks & Activities • Review Remedy ticket que and handle tickets involving AM • Correct errors in asset database • Provide team support and process improvements through individual contributions. • Participate in routine operational meetings • Productive in an open work environment with multiple conversations occurring nearby and daily deadlines • Frequent manual keying and data entry Min. Qualifications & Exp. • Qualifications – • BMC Remedy or other ticketing system • ADDM, SCCM, Casper, ZENworks, or other computer configuration collection program • General knowledge of IT computer systems including terms and relationships between HW, SW, and network • IT Asset Management • Data management and reporting • Ability to work both independently and in a team-oriented, collaborative environment is essential • The ability to communicate technical details and concepts to at least senior management level within a customer organization • Critical problem solving skills with attention to detail, with the ability to explain and express technical issues to non-technical individuals • Working knowledge of software licensing terms and agreements • Working knowledge of System Design Life Cycle • Working knowledge of asset management software and/or inventory-tracking systems • Knowledge of ITIL SoftSkills – • Excellent communication and conversation skills (Verbal and Written) • Strong analytical and problem solving skills • Good documentation skills • Good working knowledge of MS Office (including MS Word, PowerPoint, Access) • Better than average knowledge of Excel • Should have a great customer handling skills • Able to handle unforeseen situations • High level of acceptance Language Fluency in reading & writing English