Job Description Title : Operation/Production Support Analyst Location : Reston, VA Duration : Full Time Salary/Rate : $90,000/annum +Benefits+Relocation • Provide Level 1 or first tier production support for Enterprise Applications. Perform technical troubleshooting, changes, and daily tasks for Enterprise Applications and Systems. Work with customers and other support teams to co-ordinate and facilitate incident triage and timely resolution of production issues. • Potential to work various 24x7 on-site shifts including day, night, and weekend shifts. Required Skills • Strong Unix skills to effectively navigate Unix/Linux environments; knowledge of Unix Shell basics to understand function of scripts • Experience working in Operations / Production Support environment • Strong Problem Solving skills and demonstrated ability to quickly learn on-the-job • High level of interpersonal, communication (verbal and written) and negotiation skills; this is a team environment and there is required interaction with customers • Ability to work independently with minimal supervision on any required shift(day/night) Desired Skills (Experience supporting these applications a plus) • UNIX (Solaris 10;SUSE Linux 10.x/11.x) • Web server and Middleware (WebLogic, JBOSS, apache, tcServer) • Windows Server administration skills a plus Education , Experience and other requirements • Preferred: BA/BS in Computer Science, Information Systems, or related field. • 2-3 years of related experience Additional Information