Company Description Avianca S.A. is a Colombian airline that has been the national airline and flag carrier of Colombia since 5 December 1919, when it was initially registered under the name SCADTA Job Description You will be responsible for answering inbound calls to provide exceptional customer service. This includes responding to inquiries about performances and services, processing ticket orders, Membership sales and performing general account maintenance. In some situations, up-selling customers to additional performances, advanced membership levels, new products or services are encouraged and rewarded. Full Time and Part Time Positions Available. Our training class will run for 4 weeks beginning: Monday, April 16th – Friday, May 11th from 10:00am-5:00pm (excluding Saturday and Sunday) Department Hours of Operation Monday through Saturday, from 10AM to 8PM Sunday, from Noon to 6PM Qualifications • Excellent communication skills to represent the Metropolitan Opera in a way that's meaningful and relevant to each individual customer • The ability to listen carefully to customize each customer call based on the understanding of customer's needs and relationship to the Met • Minimum 1 year experience with call handling in a fast pace, back-to-back call center environment • High comfort level with computer-based work • Must be a fast-learner who is able to quickly adapt to new technology and work in various circumstances with tact and patience • Must have flexibility with scheduling; Evening and weekend hours available Additional Information All your information will be kept confidential according to EEO guidelines.