General Summary: Operates with a high degree of independent judgment in planning, organizing and completing assignments. Performs diversified duties and works with staff to ensure proper processing of all Correspondent Services activity. Resolves moderately complex problems involving Correspondent Services activity through research, contact with Bank customers, internal departments, other financial institutions and service providers. Principal Duties and Responsibilities: Maintains complete knowledge of all aspects and intricacies of Correspondent Services operations. Handles administrative responsibilities with assistance from management. Serves as a mentor and oversees the work of junior level staff; ensures adherence to established job procedures by staff; assures distribution and timely completion of work flow. Provides cross training to staff on job responsibilities to ensure adequate coverage. Provides quality professional services to Bank customers in resolving production or technical problems by providing information and assistance. Investigates and resolves Correspondent Services activity discrepancies in Bank customer accounts reporting escalated situations to management. Interacts with Bank customers and various Bank departments to receive and review information related to DDA accounts involving ACH, Safekeeping, Deposit Services, overdrafts, and other activities affecting the account. Remains current on National Automatic Clearinghouse Association, Federal Reserve Bank and securities industry legislation, regulations, practices, and procedures. Ensures job procedures are documented, completed and uploaded as necessary. Completes the preparation and maintenance of a large variety of previous and current day reports. Submits to management for review and approval and maintains audit records. Responsible for participating as an integral component of the Correspondent Services department Business Resumption Contingency Plan and to actively participate in the testing of this plan. Performs other duties as assigned.