GENERAL PURPOSE SUMMARY Assists in the management of account relationships to service and retain commercial and government deposit account customers; determines existing customers' needs, cross sells cash management products and services, acts as a liaison between customers and bank departments, and provides advanced clerical and administrative support by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Functions as personal assistant to at least two Treasury Management Consultants, maintaining and supporting the customers in the Consultants’ portfolio of businesses. Assists customers with questions concerning the bank's Treasury Management full suite of products and services, as well as depository services, account analysis, reconciliation, etc. Acts as a liaison between the customer and other departments within the Bank. Determines existing customer needs through correspondence, in person communications, and service calls; cross sells bank products and services to meet determined needs as appropriate. Prepares, tracks and provides agreements to customers for Treasury Management services and responds to questions regarding such agreements; reviews agreements for proper completion and execution by customers; obtains approvals and signatures on such agreements from appropriate bank officers. Ensures customers are appropriately set up for services in the system. Completes customer’s Analysis billing maintenance, establishes profiles, Sweep Account maintenance, etc., according to established procedures. Processes Remote Deposit and Mobile Capture Risk Worksheets used to assess and mitigate the risk of the established dollar limits. Monitors and takes action to complete or resolve daily processes; notifications for Positive Pay issues, Remote Deposit Capture deposit reviews, Temporary Limit increases for ACH, Wires, Remote Deposit and Mobile Capture, etc. Provides training and support to bank personnel regarding Treasury Management products/services. Prepares and provides analysis proformas of commercial accounts and relationships to determine profitability. Assists in the preparation of responding to formal and informal requests for proposals and invitations to bid. Provides research and assistance in identifying and contacting Money Service Businesses (MSB); provides related guidance and information; sends out appropriate correspondence; and gathers necessary documentation to be used for assessing risk. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Stay updated on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.