GENERAL PURPOSE SUMMARY Performs a wide range of intermediate administrative and support functions within the operating unit, section or department by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs a wide range of more complex administrative and support functions; composes correspondence, updates and maintains records; maintains and may develop spreadsheets; creates forms and templates, and prepares and formats documents using multiple software programs. Performs work-area specific duties and assists work area personnel with special projects as assigned by supervisor. Generates reports, compiles statistics, and summarizes data for supervisor’s approval; may perform basic review of documents for accuracy and conformity to established standards. Answers, routes and places telephone calls, receives and relays messages to work area personnel, and distributes and sends mail. Greets and directs visitors to appropriate individuals, and schedules appointments. Responds to internal and external customer requests for information and maintains awareness of subject matter experts within the work area and the bank for effective referral. May schedule and coordinate meeting facilities and equipment, take minutes, and generate and distribute reviewed and approved minutes to appropriate personnel. Performs other work-related duties as assigned supervisor. COMPLIANCE EXPECTATIONS Stay up to date on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.