GENERAL PURPOSE SUMMARY Performs moderately complex loan servicing support and escrow functions by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance. Analyzes and addresses loan and escrow servicing-related issues and customer complaints. Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies. Maintains, monitors, and reconciles various bank-controlled accounts and remits funds accordingly. Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies; may act in a lead capacity within assigned unit to direct workflow, review work of junior staff for accuracy and completeness, and assists supervisor with training. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Stay up to date on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.