Develops objectives, policies, and procedures for one of the primary service areas within Medical Records to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Accountabilities include quality of services; short and long range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management. Essential Job Functions • In conjunction with the Director, develops and oversees department cost centers to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. • Interprets and supports the mission and philosophy of DBC. • In collaboration with physician leadership and other medical staff, administration, and other health care providers, develops and implements short and long range plans, and leads, develops and revises programs which enhance department services. • In conjunction with the Director, leads department in the overall marketing, program development, and service priorities. • Coordinates with physicians and other DBC leadership to assure continuity in pursing service line/system goals and synergy in implementing plans and problem resolution. • In conjunction with the Director, develops, implements, and maintains a realistic, cost-effective annual budget. • Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff. • Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of DBC. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. • Adheres to administrative policies and procedures relating to human resource management. • Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. • Builds an environment of shared commitment to DBC’s goals and responsibility to achieve quality outcomes. • Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice. • Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources. • Performs other duties as assigned or needed to meet the needs of the department/organization. • Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.