Engage with customers through various forms of communication (phone; email; chat; etc.) responding to inquiries, providing information, and offering assistance. Coordinate with internal departments to conduct research and resolve account discrepancies. Follow all call center standard operating procedures and propose basic enhancements. Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution. Ensure all customer calls are clearly documented. Work on special projects as assigned by manager. Manage induction work tasks from the Accounts Receivable Rep I. Train new hires as assigned by manager. Perform other duties as assigned.