Provide support for MedPro Group distribution partners via phone calls, emails and faxed requests. Process high volume, time sensitive transactions with a focus on accuracy and attention to detail. Receive, research, document and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction. Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications. Work with independent distribution partners to review and gather needed information for new business submissions and renewal reviews. Provide data entry, initial analysis and account set up transactions. Work with distribution partners and direct customers to evaluate and process policy change requests to ensure underwriting has complete and accurate information to review. Become an expert on MedPro's online application; walk distribution partners through the steps required to complete an application online. Provide technical support to our regional underwriting teams. Report analysis and resolution. Assist with system testing and reporting for new projects. Perform mass adjustments, and/or maintenance changes for special projects. Complete/maintain required licensing requirements and insurance industry education. Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations.