You will support, configure, develop, maintain, and monitor M365 Services You are expected to work close to EMEA time zone (details to be provided during interview) And be responsible for developing, documenting and sustaining the architecture and relevant processes related to M365 services You will enforce the creation of technical concept documents, SOPs, and best practices for using M365's different line of products with a focus on M365 governance activities, Tenant Management, Security, and security posture Also, provide governance and technical direction and acts as a technical authority on topics related to M365 services Analyze and assess business requirements and solutions in the context of M365, keeping in mind security as a fundamental part of the solution And handle change management around Microsoft updates to the M365 and Entra ID You will support services in line with service-level agreements You will also work with Evergreen activities, plan, communicate, and perform the necessary steps to take a new feature or product into a sustainable service offering Moreover, support and sustain implementation of Microsoft Purview solutions at Enterprise level including DLP and Sensitivity labels Lastly, monitoring the usage of Agentic AI based on Copilot/Copilot Studio in the organization including licensing, costs, and security