You will perform customer service activities, including receiving and entering telephone orders, answering questions, resolving challenges, and tracing order status or product shipments Serve customers through counter sales in the retail store Conduct warehouse duties, including moving cylinders for customers And you will provide sales support to the Outside Sales team Evaluate and recommend appropriate products, equipment, and programs You will promote add-on sales of gases and high-margin hard goods accessories and conduct product demonstrations as an in-store sales representative Maintain customer records and files, ensuring accurate account setup and pricing Perform outbound calls to retail and small 'B' customers You will sell products at minimum discount to achieve target margins and occasionally support additional locations