Provides customer support by taking phone orders, addressing inquiries, tracking order status and shipments and solving customer issues Assess recommend products while promoting additional sales of hard goods and gases to achieve target margins Conduct product demonstrations for customers using customer insight to drive and guide the development of new offerings Works closely with, and provides, sales support to the Outside Sales team You will maintain customer records and files, including accurate account setup and pricing Performs warehouse duties and moves cylinders for customers as needed Other duties as assigned