You will provide support to customers in North America, ensuring a high level of customer service Provide technical and trouble-shooting support to customers over the phone and occasionally on site as needed Supports Technicians during Commissioning and On-Site Service interventions In addition you will ensure optimum service levels and timely response to customer needs Coordinates with Engineers in CSUSA and CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery Works closely with the After-Sales teams in Cryostar France on technical and service issues Supports CSUSA-built products in all world regions by supporting, training and assisting Cryostar employees in regional offices You will also contribute to CSUSA service revenue objectives by supporting spare parts, repairs and on-site service Contributes input to Service Manager for performance reviews of field service technicians Recommendations to Service Manager and Business Manager, alternative methods and solutions for service approach, customer offerings and implementation Supports Quality, Accounting and Service Departments in order to meet any third-party compliance platform for on-site interventions Lastly you will follow up with customers regarding unpaid invoices as needed due to unresolved technical support