We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. TMF India is a Great Place to Work, ISO & ISAE certified organization. Discover the Role The Product Manager – Service Management Tool (SMT) will own the vision, roadmap, and continuous evolution of TMF Group’s Service Management Tool—a strategic internal digital platform serving as the single source of truth for the Universal Service Catalogue and Global Scope of Services. This role is central to enabling consistent service scoping, strong governance, and effective commercial execution across countries, practices, and global deals. You will collaborate closely with Commercial Execution, Practice Leaders, Legal, Technology, and Operations to ensure the platform supports scalable growth, regulatory change, and high‑quality client outcomes across TMF Group’s global footprint. Key Responsibilities Product Strategy & Ownership • Own the full end‑to‑end product lifecycle of the Service Management Tool, from vision and roadmap definition through delivery, adoption, and continuous improvement. • Define and maintain a clear product vision aligned with TMF Group’s commercial transformation and global standardisation objectives. • Prioritise features, enhancements, and technical improvements based on business value, user needs, and governance requirements. Service Catalogue & Scope Management • Ensure SMT remains the single source of truth for: • Global Service Catalogue • Global Scope of Services • Country‑specific variations and regulatory deviations • Enable structured workflows for global, regional, and country‑level review and approval of service scope changes. • Ensure transparency, auditability, and traceability of service scope updates across geographies and service lines. Commercial & Stakeholder Enablement • Partner with Commercial Execution, Bid Management, and Solution Architecture teams to ensure SMT outputs effectively support contracting activities, including MSAs, SOWs, and GSOWs. • Ensure service scope data is accurate, structured, and reusable for commercial and legal documentation. • Act as a trusted bridge between global business stakeholders and technology teams. Data, Analytics & Governance • Define, track, and report platform KPIs covering adoption, data quality, governance compliance, and usage. • Drive continuous improvement in data accuracy, completeness, and ownership across countries and practices. • Enable leadership visibility into scope consistency, deviations, and governance effectiveness. Delivery & Continuous Improvement • Work closely with Engineering and Platform teams using Agile delivery practices. • Oversee UAT, release management, change communication, and rollout planning. • Continuously gather feedback from country and global users to improve usability, adoption, and business impact. Key Requirements • Proven experience as a Product Manager owning internal enterprise platforms or business‑critical tools. • Strong understanding of service catalogues, scope management, commercial contracting, or service‑based operating models. • Experience operating in global, multi‑country, and regulated environments. • Demonstrated ability to manage complex stakeholder landscapes and influence senior business leaders. • Track record of delivering data‑driven, governance‑oriented platforms with high adoption and accountability. • Strong analytical, communication, and decision‑making skills. • Comfortable working across regions and time zones in a global organisation. What’s in it for you? Pathways for career development • Work with colleagues and clients around the world on interesting and challenging work; • We provide internal career opportunities so you can take your career further within TMF; • Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact • You’ll be helping us to make the world a simpler place to do business for our clients; • Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work. A supportive environment • Strong feedback culture to help build an engaging workplace; • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. Other Benefits • Anniversary & Birthday Leave policy • Be part of One TMF • Paternity & Adoption leaves • Salary advance policy • Work flexibility – Hybrid work model • Talk about growth opportunities (we invest in talent) • Well-being initiatives We’re looking forward to getting to know you!