What You’ll Do: Primary Position Purpose: This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety. Position Functions: Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives. Supervises driver performance to ensure proper balance is achieved with business needs and driver needs. Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations. Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication. Maximize company profitability and revenue through appropriate equipment utilization. Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty. Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes. Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service. Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence. Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity. Collaborate with other operational and support departments on various tasks. Yard duties as assigned. Proactively work to assist others in achieving the organization’s objectives. · Collaborate with all levels of the organization to harness the collective intelligence of the workforce. · Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement. Proactively work to assist others in achieving the organization’s objectives.