Learning Objectives: 1. Customer Service Communication By the end of the semester, the student will be able to confidently greet, assist, and troubleshoot basic questions from students using the lab. 2. Technical Proficiency Problem-Solving By the end of the semester, the student will be able to independently identify and resolve common lab issues (e.g., login problems, printing errors, software navigation) and know when and how to escalate more complex problems to full-time staff. 3. Workplace Professionalism Responsibility By the end of the semester, the student will demonstrate reliable, professional workplace behavior, including punctuality, task ownership, and accurate documentation of lab usage or incidents.